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Med. Pr. 2003;54(5)

CRITERIA USED IN THE HEALTH CARE QUALITY ASSURANCE SYSTEMS

KRYTERIA STOSOWANE W SYSTEMACH ZAPEWNIENIA JAKOśCI WYKORZYSTYWANYCH W OPIECE ZDROWOTNEJ

Paweł Wdówik Z Zakładu Organizacji Ochrony Zdrowia Instytutu Medycyny Pracy im. prof. J. Nofera w Łodzi

Abstract

The author presents the criteria used in the health care quality assurance systems with special attention paid to the following issues:
- Quality management system ISO 9000:2000
- European Foundation Quality Management
- Hospital accreditation
- Quality assurance system in occupational health services in Norway "Good OHS".
Quality management criteria are regarded as guidelines for functioning of organizations. All presented evaluation systems are based on a common set of criteria, which include:
- client - patient orientation;
- advancement of stuff skills;
- information management;
- services and management improvement.

Key words

health care, criteria for quality assurance and management